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ODC Setup for UK Base Client
Background
Client is in to development of sepcialise systems software in niche market. Since years consistent development of high grade enterprise solutions for different industries are carried out for the past 3 decades.
The challenge
While maintaining quality on development and delivering on time where some of the major concerns, the Client really had a concern over the security of the data, the cost and of course the management of the staff assigned for the project.
As array of projects that needed complex skills in C,C++ and good understanding of windows operating systems from 98 and till Vista or the 64 bit applications as a modest requirement.
While our initial discussions focused more on the solution needed for bringing forth their existing and functional solutions in to future i.e. 64 bit operating system, the real aspiration was to benefit from the cost savings and eventually making the team in India share some of their loads.
The Solution
We provided them with the option to hire our resources on 'Time & Resource' basis, under the contract we would depute full time developers and assist them with all kinds of technical support from our senior management, the other options included 'ODC - Offshore Development Center'. and ODC with 'Build Operate Transfer'
The Client had opted for us to setup a dedicated "Offshore Development Center" for them.
The project management happens from the Client's office, all the Project Managers operated from the Client divisions and most of them have never set their foot in India.
It was the beginning of the process which is would later on be considered in parallel with Change Management.
The senior team provided approx a man-week of free support to the team working in the office for the client, while the developers took ideas and understanding of the project on a regular basis from the Project Managers in Client's country, their main support was to come from Technical Head of Radix.
In order to ensure the smoothness in project coordination, an experienced project coordinator has been appointed for the task. Though the technical communicator works only part time between the teams, the objective of having a proper and smoother communication is always unwavering.
Technical Supremacy
As the project execution where in turn management from the elite core of both Radix and Client and the developers themselves where of the better off cadre in C,C++ programming, combined experience, knowledge and efforts, Client could now leverage up on a new level of technical superiority in the market.
Risks
The pricing offered to Client was very competitive and involved the salary and operational cost of Radix, the payments again had to be made on the month end. Project execution called for collective skills, much in demand was that of developing skills, analytical skills and important among them as quality control aspects.
Single resource would be able to carry out all of the demands; however task bifurcation is imminent demand. Or else the efficient output of the resources could not be maintained.
Maintaining Quality and Efficient Output
In order to manage the demands while maintaining efficiency and quality, the project 'Work Breakdown Structure (WBS)' was created with clear set of 'Roles & Responsibilities' identified and escalation matrix drafted out.
Cost Benefits
Such procedures went on to help Client utilize same set of resources in a clearly productive manner with least of hassles, that would have otherwise called for the additional resource hiring, there by achieving significant cost savings even while outsourcing the project, and building the dedicated 'Offshore Development Center'.
Build Operate & Transfer
Based on the success of such contracts these setup can eventually migrated to BOT and a company to mirror development operations in India.
For more details, please read the case study of 'Mobile Internet India Limited' or contact us.