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Customer Relationship Management (CRM) Solutions

Customer relationship management (CRM) is a system applied to processes implementation to have a grip of our contact with customers.

At Radix, CRM software is used to support processes of storing information on current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Details on any customer contacts can also be stored in the system. The foundation behind this loom is to progress services provided directly to customers and to use the information in the system for targeted marketing and sales purposes. CRM is used to know your customer inside out, his behavior, buying patterns and than tuning your sales and marketing efforts so as to attract the maximum customer base.

Manage your customers and sales force effectively

The success of the business largely depends on your relationship with the customer, the caliber of the sales and marketing personnel and the effectiveness of marketing campaigns. Customer Relationship Management (CRM) is the overall process of Marketing, Sales and Service & Support within any Organization.

Radix has focused on the following aspects of CRM Solutions

Marketing Automation

Target the best customers, manage marketing campaigns and generate quality leads.

Sales Automation

Support the selling process from lead qualification to closing the business.

Customer support Automation

Resolve customer issues after the sale responsively and professionally.

Product Catalogue and configuration automation

Automate product configuration, catalogues generation and online sales.

Radix has focused on the following aspects of CRM Solutions

  • Sales Force Automation
  • Marketing Automation
  • Customer Support
  • Account Management

We welcome your comprehensive queries in this regard to proceed further beneficial business.

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